- FAQ workflow
- managing FAQ categories
- creating FAQ content
- FAQ widgets
- FAQ settings and re-ordering
- video: FAQ feature
The FAQ (Frequently Asked Questions) feature in Berkeley Web Builder allows you to create individual questions and answers, organize them into categories, and display them on Custom pages using dedicated FAQ widgets.
FAQ workflow
Follow these steps to set up and manage your FAQ content:
- Categorize FAQs: FAQ items must be assigned to a category. Create your categories first on the Categories page of the dashboard.
- Create FAQs: Add new FAQ items and assign them to the appropriate categories.
- Display FAQs: Once created, display your FAQs on Custom pages by adding a new widget and selecting FAQ under the "General Features" section.
- Manage and reorder FAQs: Use the dashboard to update content or change the display order of your FAQs and categories.
Managing FAQ categories
All FAQ categories can be added, edited, removed, or re-ordered on the dashboard's Categories page. To manage them, navigate to the Categories page, select the FAQ categories link from the list, and then add new terms or edit/delete existing ones. See Figures 1 and 2, below.
Re-ordering FAQ categories
You can re-order categories using a drag-and-drop interface. This is useful if you are displaying multiple categories on a single page and want them to appear in a specific sequence. Drag and drop the category terms on the FAQ categories page into your preferred order and save; see Figure 3, below.
Creating FAQ content
To create or edit FAQs, navigate to the Manage Content page on the dashboard and filter by "FAQ" to update the starter content. You can also go to the Add Content page and select the "Add FAQ" button. Note: If you do not see FAQ options on your dashboard, the feature may not be enabled; check your Features page or contact your Site Manager to request access.
FAQ fields
FAQ items use a full WYSIWYG editor and include the following fields:
- Question: The primary question text.
- Extended question (optional): Used for providing additional detail to the question itself.
- Answer: The answer to the question.
- Category: The category under which this FAQ will be grouped.
Enter the information into the fields, assign the FAQ item to an FAQ category, and save. See Figures 4 and 5, below.
FAQ widgets
Once your FAQ content items are ready, use FAQ widgets to display them on Custom pages.
Question (display) styles
There are three display options available for FAQ widgets:
- Jump list: A list of questions at the top that links down to the answers on the same page.
- Inline: Questions and answers displayed fully in a standard list.
- Collapsible (accordion): Questions appear as clickable headers that reveal the answer when toggled.
Configuration tips
- Multiple FAQ categories: A single FAQ widget can display multiple categories of FAQ content. The order of these sections is determined by your settings on the FAQ categories dashboard page (see Figure 3, above).
- Multiple FAQ widgets: While you can add multiple FAQ widgets to a single page, we do not recommend using multiple collapsible widgets on one page. The "Expand/Collapse All" trigger link cannot be isolated to one widget and will activate all widgets on the page.
To add an FAQ widget, go to the Customize tab of your Custom page, click Add widget, and select FAQ (in the "Features Content" section of the widget selection screen). You can then set a title, choose your display style, and filter the widget for specific FAQ categories. See Figure 6, below.
FAQ settings and re-ordering
By default, new FAQ widgets will start off with the jump list style. You can change this default behavior in the Settings page on the dashboard under the "FAQ feature" link, which also includes options for reordering FAQ items and categories. See Figures 7 and 8, below.
- To reorder items within a category: Go to the FAQ Settings page and select "Reorder FAQ items within categories" (see Figure 8, above) and use the drag and drop options to arrange them within individual categories.
- To reorder categories within a widget: Adjust the order on the main FAQ Categories page as described in the "Managing FAQ Categories" section above.